We take great pride in the quality and durability of our jewellery, as well as providing continuously superior customer care. So, no matter the situation or timeframe, if something is wrong with your Toral Jewels jewellery, please contact us. We will always do our best to assist you and resolve any issues amicably.
1. Lifetime stone guarantee:
Your Toral Jewels moissanite will never yellow or turn cloudy. We only sell premium tier moissanite that will stay sparkly, bright and clear or we will replace it free of charge.
2. Replacement Options:
In the event that a replacement is not available, our customer service team may offer store credit or an exchange, at their discretion, to ensure your satisfaction.
3. Exclusions:
Please note that third-party purchases are not covered under Toral Jewels policy. Customers must contact the retailer directly for assistance with these purchases.
4. Shipping for Replacements:
There are no additional shipping fees for replacement orders, and replacements can be shipped worldwide (see our website for available countries). However, international replacement orders may be charged customs fees on delivery as per local tariff laws.
5. Customer Support:
If you have any questions or concerns regarding our warranty and damage protection policy, our dedicated customer service team is here to assist you. We value your satisfaction and aim to provide a seamless experience with our products.
For further assistance or information, please do not hesitate to contact our customer service. Your confidence in Toral Jewels is our priority.
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