REPLATING SERVICE POLICY

At Toral Jewels, we are committed to maintaining the beauty and longevity of your sterling silver plated items. Please review our Replating Service Policy to understand the terms and conditions associated with this offering.

1. Lifetime Replating Service:

We are pleased to offer a lifetime replating service for all sterling silver plated items purchased through our website or stores. This means that customers can have their sterling silver plated items replated for free at any time during the product's lifetime, without any questions asked.

2. Initiating Replating:

To initiate the replating process, customers need to email us at support@toraljewels.com. We will provide you with detailed instructions on how to ship the item to our company and an estimate of the time required for the replating process.

3. Customer Responsibility:

Customers are responsible for shipping the item to Toral Jewels for the replating service. However, we want to ensure a seamless experience for our customers, so we cover the cost of shipping the item back to the customer after replating.

4. Eligibility and Discretion:

It is important to note that the lifetime replating service is exclusively available for sterling silver plated items and is subject to the discretion of Toral Jewels. Items that are not made of sterling silver plating may not be eligible for the replating service.

5. Customer Support:

If you have any questions or concerns about the lifetime replating service, we encourage you to contact our customer service team for further assistance. We are here to provide guidance and ensure your satisfaction with our products.

We appreciate your trust in Toral Jewels, and our team is dedicated to offering the best possible service to our valued customers. Contact us for any replating inquiries or assistance.